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  1. Flannels Rental
  2. General

General

My Account

  • How do I contact FLANNELS Rental?
  • How do I close my account?
  • How do I view my rental history?
  • Where does FLANNELS Rental deliver?
  • How do I update my delivery address?
  • What if I forget my password?
See all 8 articles

Renting

  • Am I wearing clothes that other people have worn?
  • Do you have a wait list for items?
  • Does my FLANNELS gift card work for rental?
  • Is there a penalty fee for a late return?
  • Why is there an additional charge on my credit/debit card?
  • Why is there a charge on my account if my rental has not yet been accepted?
See all 9 articles

Delivery and Returns

  • Do I need to clean my rental before returning it?
  • How do I return my rental?
  • Can I collect and return in store?
  • What happens if I've lost my return label?
  • My rental hasn't arrived. What do I do?
  • What happens if I am not in to accept the delivery?
See all 9 articles

Cancellations and Refunds

  • What if the item doesn't fit?
  • What if I want to cancel my rental?

Damage, Safety and Security

  • What is a Security Deposit?
  • What is ID Verficiation?
  • What is Damage Protection?
  • What if I damage or lose my rental?
Flannels Rental